What does it answer on its own and what goes to a person?

It answers the repetitive questions that are already in your CRM: opening hours, order status, standard quotes. Anything that needs judgment, such as complaints or exceptions, goes to a person on your team.

Does it work with the WhatsApp and CRM I already use?

It connects to your CRM and to the channel customers already write to you on. The first thing we look at in the consulting session is which channel you have today and what CRM data the agent can read.

Is my company too small for this?

There is no minimum size. In the Discovery we see whether an agent pays for itself in your case, and the calculator on this page gives you a first idea with your numbers.

Do I have to change my ERP or CRM?

No. The agent connects to the systems you already use. In the Discovery we review how it connects to each one.

Your team and the Omni Agent people who work on your project, under a confidentiality agreement signed before the first session. The agents run on Anthropic models, on infrastructure dedicated to your company, and read-only by default.

How much does it cost?

An hour with a consultant costs USD 150 + VAT and is charged in pesos at the DOF exchange rate of the payment day. Prices for the Discovery, the implementation and the monthly fee are on the pricing page. We give you the exact amount before you sign.

What if it does not fit in the end?

The contract is signed after the Discovery, never before. If the Discovery shows an agent does not fit your case, we tell you and it ends there.

Do you serve clients outside Mérida?

Yes. We are in Mérida and Mexico City, and sessions are held on Microsoft Teams.

Companies and self-employed professionals with a Mexican tax ID (RFC).

For operations leaders

AI agents for operations

Nobody is left waiting: they answer WhatsApp and email with the information in your CRM, which they read in .

Book consulting

1 hour on Teams · USD 150 + VAT

Today a message reaches several people and nobody owns the follow-up. The agent answers the repetitive questions, leaves every conversation that needs judgment assigned to a person and is built not to lose the thread on any of them.

“The most innovative methodology for implementing AI that I have seen in Mexico.”

Marco Andueza, CEO of Hertz Avasa Mexico

What changes in your operation

Your customer waits less and your team serves better

Fewer lost conversations. This is what moves in your operation.

Time

Less waiting for your customer

WhatsApp and email are answered with your CRM data, without passing through several hands. Your indicators: time to first response and conversations with no owner.

Money

Support hires you might not make

With market salaries, the calculator projects what it costs to serve the same volume of customers with more people instead of an agent.

Productivity

Your people handle what needs judgment

Complaints, exceptions and key accounts are handled by a person with the time to do it well. The repetitive questions are answered by the agent.

Availability

It answers when you are away

After hours, on weekends and on holidays it can answer and leave anything that needs judgment assigned to a person. How much it covers depends on the kind of requests you receive.

Does an agent pay for itself in your customer service?

It opens with a typical support case: three people who answer WhatsApp and email. Adjust the team and the review hours to your operation.

Which position would you no longer have to hire?How many positions? (up to 10, depends on the process)Hours per month your team reviews the agent

Example with starting values. Change them to yours.

Those positions would cost you per month, with 40% in payroll costs$32,773

Your positions equal, per month, this many hours of human work519 h

Net benefit per month$13,873

You recover the investment in12.5 months

Second-year return73 %

With these numbers, the agent pays for itself.

An agent is designed to run 24 hours a day, every day (about 720 hours a month, compared with about 173 for one person). How much work it takes on depends on the process.

This is a projection based on market salaries and a standard use case, not a guarantee. It varies by company: the more you use the agent, the more value you get; the less you use it, the less it returns.

Every action goes through governance

Tap any piece to see what it does.

Your company's dedicated infrastructure

Corporate governance

The synthetic office

Your agents, organized like a leadership team

Each agent has an area and reports to a coordinating agent, which reports to your general manager.

Action	The agent	The person
Look up	Reads when it needs to	Reviews the audit log whenever they want
Prepare and propose	Builds the document, the figure or the proposal	Reviews and decides
Write to a system	Only with written authorization, and asks permission first	Authorizes or rejects
Serve a customer	Answers using approved rules	Takes the case if there is anger, an exception or a negotiation
Move money	Never; proposes the payment with its support	Authorizes the payment
Decide something legal, tax or strategic	Organizes the information and flags risks	Decides with their accountant or lawyer

Six rules that are not negotiable

The 9 dimensions

Where each request lands

Each dimension has an agent in charge. Tap one to see what kind of request lands there.

From the first hour to go-live

Consulting1 hour
Consulting · 1 hour
One hour on Microsoft Teams with a consultant. Beforehand you fill in a short checklist. On the next business day you receive the minutes of the session.
Discovery6 hours
Discovery · 6 hours
We review the process with you, measure the starting point and define the scope. At the end you decide whether to sign the contract.
Implementation30 to 40 hours
Implementation · 30 to 40 hours
We connect the agent to your systems, test it with your team and put it into service. You pay half at signing and half at go-live, with an option of 3 or 6 interest-free installments.
Maintenancemonthly
Monthly maintenance
Includes the Claude account, the virtual machine, the software the agents run on and one hour of support per week. The minimum contract is 12 months.

Three operations jobs we install

Example · SupportA WhatsApp agent that answers opening hours, order status and standard quotes using CRM data.

Example · Follow-upEvery conversation that needs judgment is assigned to a person, with the customer's context in view.

Example · After hoursReplies to customers at night and on weekends, with the questions that need a person queued for the next shift.

Tell us how you serve customers today

Tell us where a customer ends up waiting and we write to you the same business day.

1-hour consulting session on Teams: USD 150 + VAT. Credited toward the Discovery if you hire it within the next 30 days.

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What people ask before booking

In one hour you know which conversations the agent can take

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